Eligibility for Refunds:

• Refunds will be considered under specific conditions, including course cancellation, quality issues affecting the learning experience, double payment, and technical errors preventing course access.

Refund Requests:

• Students must submit a written refund request to the customer support team via email, including the reason for the request and any supporting documentation.
• Refund requests must be submitted within 1 week of the issue or course cancellation.

Refund Process:

• The Academy will review refund requests within 1 week.
• If eligible, refunds will be processed back to the original payment method for credit card payments.
• Refunds for payments made by other methods will be processed at the discretion of the Academy in consultation with the student.

Non-Refundable Items:

• Certain items and services are non-refundable, including downloaded or accessed course materials, issued certificates of completion, and non-refundable course registration fees.

Dispute Resolution:

• In case of a dispute regarding a refund request, both the Academy and the student agree to work together in good faith to reach a fair resolution.

Changes to Refund Policy:

• The Academy reserves the right to update or modify the Refund Policy at any time, with changes communicated to users through the website.

Agreement to Refund Policy:

• By using the website and enrolling in courses, users agree to abide by the Refund Policy.

Refund Processing Time:

• Refunds, when approved, will be processed, and the amount will be credited to the customer’s bank account within 5 to 7 working days.