Refund Policy
Eligibility for Refunds:
- Refunds will be considered under specific conditions, including course cancellation, quality issues affecting the learning experience, double payment, and technical errors preventing course access.
Refund Requests:
- Students must submit a written refund request to the customer support team via email, including the reason for the request and any supporting documentation.
- Refund requests must be submitted within 1 week of the issue or course cancellation.
Refund Process:
- The Academy will review refund requests within 1 week.
- If eligible, refunds will be processed back to the original payment method for credit card payments.
- Refunds for payments made by other methods will be processed at the discretion of the Academy in consultation with the student.
Non-Refundable Items:
- Certain items and services are non-refundable, including downloaded or accessed course materials, issued certificates of completion, and non-refundable course registration fees.
Dispute Resolution:
- In case of a dispute regarding a refund request, both the Academy and the student agree to work together in good faith to reach a fair resolution.
Changes to Refund Policy:
- The Academy reserves the right to update or modify the Refund Policy at any time, with changes communicated to users through the website.
Agreement to Refund Policy:
- By using the website and enrolling in courses, users agree to abide by the Refund Policy.
Refund Processing Time:
- Refunds, when approved, will be processed, and the amount will be credited to the customer’s bank account within 5 to 7 working days.
Users are encouraged to read and understand the Refund Policy, and any questions or concerns can be addressed by contacting Medico Consortium at contact@fellowshipss.com.